Shop 16, Trinity Village Shopping Centre, Randpark Ridge, Randburg Tel: 011 794 5415 |


Two people working on computers

Fast, Efficient Support

Phantom Computers offers onsite, remote and in-store support.
We can assist with all IT related problems including: virus removal, email and internet support, troubleshooting, drivers, printers, networking, application support, security, performance issues and more.
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Remote Support

The quickest and easiest way that we can assist you nowadays is via Remote Support over the internet.
What it involves is a Phantom technician temporarily logging onto your computer via a secure remote support program. The technician will be able to see your screen, move you mouse and help you solve whatever issue you may have. The process only allows the technician to access your computer for that single session. Once you end the session, the technician will not have access to your computer again until you provide him access again.

Click on the image below to download our Remote Support Software:

ITarian Remote Access


Launch the setup file and click "Yes" to allow the program to make changes to your computer. Then click on "Install". Then click on "Launch" to open the main screen.

Please take note of the ID and Password displayed on your computer, and keep the application open so that it's ready for the support session.
If you close the app by accident, don't worry, there's a shortcut on the desktop. Note: the password will change each time you open it.


If required, a technician may advise you to download one of the following instead:

TeamViewer Quick Support
TeamViewer for Mac
TeamViewer Remote Support

Support Request Form

  • Once you've downloaded and installed one of the above remote support applications, fill in the support request form below with your details and let us know what your problem is. Your issue will then enter a queue for a support consultant to respond and assist you.
  • If you're battling to download or install the remote support software, let us know in the form below too and we'll assist.
  • If you prefer speaking to a consultant rather than filling in a form, you can call our contact center on: 011 794 5415 and schedule an appointment over the phone
  • Please note our office hours are 8am - 5pm Monday to Friday, 9am - 1pm Saturday.